Terms & Conditions

Bookings

Bookings can be made by telephone between the hours of 09:00 and 17:30, Monday to Friday, by calling 0114 3830004. All potential clients must arrange a phone consultation to discuss treatment before booking. If I am unavailable to take your call, please leave a message with your name and a contact number. Sheffield CBT Practice aims to return your call within 24 hours, but it is typically within 3 hours.

Payment

Payment is due at the end of your session. You may pay by cash or cheque (cheques made payable to your therapist). Alternatively, payment can be made via PayPal, which must be completed in advance if using this method.

Deposit

A deposit is required and must be paid via PayPal in advance of your consultation. The deposit is refundable if no appointments are missed or cancelled with less than 48 hours’ notice. If a session is missed or cancelled with insufficient notice, the full deposit may be retained at my discretion to cover the missed session.

Cancellations & Transfers

• Transfers: If you request to transfer to an alternative session time and provide more than 24 hours’ notice before the original session, there will be no fee.
• Late Notice: If less than 24 hours’ notice is given, the deposit will be retained.

Cancellations by Sheffield CBT Practice

Sheffield CBT Practice reserves the right to refuse treatment to any individual without explanation. In the event of an appointment change, notice will be given as far in advance as possible.

Unforeseen Events

Sheffield CBT Practice is entitled to delay or reduce the scope of services if hindered or delayed due to circumstances beyond reasonable control.

Data Protection

When you book, all personal data provided will be handled in accordance with data protection laws and our privacy policy.

Legal Notice

The techniques and exercises provided on this website are for educational purposes only. These should not be used while driving, operating machinery, or if you suffer from epilepsy, clinical depression, or any other psychiatric conditions. The information on this website does not replace professional medical advice. Please consult your doctor if in doubt.

Privacy Policy

Sheffield CBT Practice takes your privacy seriously and will never sell or share your contact details with third parties. On rare occasions, we may send you emails regarding relevant information from your therapist, but these will be directly related to your therapy or treatment.

How We Protect Your Information

Sheffield CBT Practice has strict security measures in place for the storage and disclosure of your information to prevent unauthorized access and to comply with the Data Protection Act 1998. We may ask for verification of your identity before disclosing any personal information.

Customer Feedback & Complaints

Sheffield CBT Practice welcomes your questions and comments about privacy or the website. If you have feedback or wish to file a complaint, please email sarah@sheffieldcbt.co.uk.